Conclusion of the Sales Contract
The company REMMA SAS (simplified joint-stock company), with a share capital of €12,067, headquartered at 7 Rue de Capri 75012 Paris, France, registered with the Paris Trade and Companies Register under number 953 816 436, represented by its president Mr. Alexandre EL HAROUCHY, provides users with the remma.fr platform, which connects purchasing users (buyers) and selling users (sellers) of second-hand medical equipment.
Remma is a service provider of information society services and not a seller of the equipment offered or an authorized distributor of any brand. Remma is not responsible for the equipment offered but only for the publishing of the standards of several guidelines to which users must adhere.
These General Terms and Conditions of Sale being subject to change, the selling user is subject to the version of the general terms and conditions of sale posted online at the time of making a sale. The different versions of the general terms and conditions of sale are accessible on the remma.fr website.
2) Equipment price:
The price of the equipment entered freely by the Seller in the offer is understood in Euros excluding VAT.
The Seller agrees not to display or practice an equipment price lower than the one indicated on remma.fr, even if it is in another currency.
Service prices : The prices of Remma's services (e.g., delivery, warranty, financing) are understood in Euros excluding VAT.
3) VAT treatment
Remma handles VAT according to the applicable regime of intra-community VAT.
The applicable VAT rate: The information provided by users (place of residence, place of delivery, intra-community VAT number) determines the VAT rate applicable to the equipment and services.
In the absence of an intra-community VAT number for the Buyer user, the VAT specific to consumers in the country of the Seller of the Equipment or Services is applied.
5) Product condition:
The Seller user is responsible for ensuring that equipment they offer for sale on the remma.fr website complies with the Product Condition Guidelines.
Upon familiarization with the requirements outlined in the Product Condition Guidelines, the Seller determines the category that best corresponds to the equipment they list on remma.fr. The Seller has the option to indicate whether the equipment they offer for sale is Certified as tested by specialized testing equipment, verifiable based on a report produced by the same equipment.
6) Equipment availability:
The Seller user is responsible for the availability of the equipment they offer for sale on remma.fr and for updating their inventory. In case of unavailability of the equipment offered on the remma.fr website, the Seller informs Remma as soon as possible.
7) Estimate:
An Estimate is generated for informational purposes only and does not guarantee the availability of the equipment in the seller's stocks or the maintenance of the equipment price in the order.
8) Order reservation:
In the shopping cart, the Buyer user selects “Reserve my order”. Reserving an order implies acceptance of these Terms of Sale.
The order is reserved in the Seller's stocks for 48 business hours by paying the reservation option equal to 2% of the price of the equipment (excluding VAT).
A Reservation Confirmation is then issued.
- The Buyer has 48 business hours to "Validate order." The sale is deemed concluded for any confirmed order, and the Buyer is invited to pay the remaining amount due. The 2% of the price of the order (excluding VAT) corresponding to the reservation option is deducted from the remaining balance of the equipment.
- If, after 48 business hours, the Buyer has not paid the remaining amount due for their order, their order is void. The Buyer is not entitled to any refund.
9) Order validation:
In their account, the Buyer selects "Validate my order." Order validation implies acceptance of these Terms of Sale.
A Purchase Order is issued. The sale is deemed concluded for any validated order, and the Buyer is invited to pay for their validated order according to the following terms and conditions:
- 24 business hours - excluding financing service;
- 30 days - excluding financing service - for "Key Account" users.
10) Sale completion:
For any validated and paid order, the Buyer receives:
- an original electronic invoice corresponding to the equipment(s) ordered from the Seller user ("Invoice (equipment)");
- an original electronic invoice corresponding to the services sold by Remma ("Invoice (service").
11) Invoicing mandate:
The Seller user authorizes Remma to issue all electronic invoices, initial and/or rectified, on its behalf and for its account, issued as part of equipment orders placed on remma.fr for delivery to the Buyer user, in accordance with the provisions set out in Article 242 nonies of the French General Tax Code, Appendix II.
The electronic invoice issued by Remma on behalf of the Seller is transmitted to them as a second original.
Remma collects the amount of equipment sales made on behalf of the Seller in a dedicated escrow account.
Remma allocates the sales amount, minus its flat-rate commission, to the Seller user's wallet, which is directly accessible from their user account. The Seller can choose to withdraw all or part of the amount from their wallet at any time.
12) Remma's commission:
Remma applies a commission to the Seller for each equipment sale made on remma.fr.
The amount of the commission is applied by price brackets of the Equipment, as follows:
| Price of Equipment excl. VAT |
Commission |
| < 15,000 EUR |
20 % |
| 15,000 EUR - 30,000 EUR |
17.5 % |
| > 30,000 EUR |
9 % |
Example :
Equipement price on Remma : 52,000 EUR (excl. VAT)
Commission : (20% of 15,000) + (17.5% of 15,000) + (9% of 22,000) = 3,000 + 2,625 + 1,980 = 7,605 EUR (excl. VAT)
13) Invoicing terms for the Seller user:
The Seller has access to:
- Invoices for equipment issued in their name and on their behalf by Remma,
- Invoices for Remma's commissions related to sales of equipment.
14) Provision of ordered equipment by the Seller user:
The Seller makes available all the equipment from the validated order within the deadlines indicated at the creation of the offer. Remma notifies the Seller of the date and collection modalities of the products from the order at their premises or at designated premises.
The Seller ensures the packaging and proper collection of the equipment from the order according to the Logistics Guidelines.
Remma notifies the Buyer user of the delivery information as soon as possible.
15) Transfer of ownership:
The transfer of ownership takes place upon receipt of the order.
16) Transport risks:
The Seller bears the risks of transportation until the order is received by the Buyer.
17) Order delivery:
The equipment offered for sale on remma.fr can be delivered within the European Union. However, Remma may proceed with delivery outside the European Union upon specific quotation.
The delivery price is indicated to the Buyer before order validation, provided that all necessary information, including the delivery address, has been provided.
The order is delivered to the delivery address indicated by the Buyer during the order placement.The delivery date depends on the type of equipment, the collection location, the delivery mode and location, and the equipment's location and cannot exceed 60 days from the payment date of the order, except under exceptional circumstances.
18) Order receipt:
Upon delivery of the equipment, the Buyer has 3 working days to confirm to Remma the receipt of the equipment in conformity; otherwise, it will be deemed accepted without reservation. In case of non-delivery of the order, the Buyer must notify the remma.fr platform via their personal account or directly at contact@remma.fr, specifying the order number.
Complaints : Upon delivery of the equipment, the buying user checks its condition and is invited to take photos and videos of the package(s) received.
The buying user has the option to make three types of complaints:
- Packaging not as expected - damaged or opened (to be communicated immediately to Remma within 3 working days),
- Any damage related to transportation (damaged package, torn or opened packaging, missing product, or obviously damaged by transportation)- to be communicated immediately :
- To the carrier, on the delivery note, to specify the transportation damage and comply with the carrier's specific incident handling procedure,
- To Remma, regarding the delivery incident (contact@remma.fr), along with any declarations made to the carrier; failure to do so will result in the Buyer being deemed to have accepted the delivery without reservation.
- Any case of non-conformity of the equipment with the expected condition according to the Product Condition Guidelines within 3 working days from the delivery of the order.
19) Management of After-Sales Service by Remma:
The Seller delegates to Remma all communication with the Buyer, including the management of after-sales service for the equipment sold on remma.fr. As such, complaints from Buyers – not covered by a warranty service - are handled by Remma, and remediation proposals are made by Remma.
A - In case of unavailability of the ordered equipment:
- Remma undertakes to offer the Buyer an alternative offer for the unavailable equipment.
- If the Buyer refuses the alternative offer, Remma issues a credit note or may proceed with canceling/refunding the order.
- If the Buyer accepts the alternative offer, a price adjustment may apply if necessary. If an equipment from an order involving multiple equipment is not available, the order will not be canceled entirely but only for the unavailable equipment.
- If any equipment in an order containing multiple items is unavailable, the order will not be canceled in its entirety but only for the unavailable equipment.
B - In case of non-conformity of the equipment with the expected condition upon receipt:
- Remma may offer remediation to the buying user when possible.
- Remma may propose a compensation package to the Buyer, which is deducted from the selling price to be refunded to the Seller.
- Remma may offer the Buyer the cancellation and refund of the equipment order and the associated delivery service for the non-conforming equipment. The refund decision is binding on the Seller, who will bear the return costs of the equipment if necessary. The Buyer returns the defective equipment according to the packaging instructions of the Logistics Guidelines. Once the equipment is returned and received, the order is canceled, and the Buyer is refunded the amount of their order within 30 days by bank transfer to the account used for payment.
20) Liability exemption:
As a provider of information society services, Remma is not the seller of the equipment but merely hosts the offer. The Seller remains responsible towards the Buyer and Remma for the conformity of the equipment offered for sale with:
- The Product Condition Guidelines,
- The normal use that a Buyer may expect,
- The availability of the equipment,
- The ownership of intellectual and industrial property rights relating to the equipment offered for sale,
- Compliance with their legal, regulatory, and professional obligations.
The Seller indemnifies Remma against any claims from the equipment manufacturer.
As healthcare professionals, users remain responsible for fulfilling mandatory formalities with regulatory bodies.
21) Applicable law:
These Terms of Sale are governed by French law.
22) Competent jurisdiction:
In the event of a dispute relating to the formation, conclusion, execution, interpretation, or validity of these Terms of Sale, the User may first request mediation by writing to the following address: mediation@remma.fr.
Furthermore, any dispute initiated:
- Against the Seller regarding the equipment sold must be brought before the competent jurisdiction of the 1/ residence of the Buyer at the time of the conclusion of the sales contract, 2/ effective delivery location of the equipment.
- Against Remma regarding the specific services offered must be brought before the competent courts of the jurisdiction of the Court of Appeal of Paris.
In case of discrepancy between the original version and its translation, the original French version shall prevail.
Medical Imaging
Ophtalmology
Operating Room
Anesthesia
Laboratory
Dental Equipment
Gastroenterology
Obstetrics and Gynecology
Cardiology
Emergency Medicine
Comfort and Well-being
Dermatology
Healthcare Furniture
Urology and Nephrology
ENT
Orthopaedics
Physical Therapy and Rehabilitation
Sterilization
Intensive Care
Surgical Instruments